The degree certificate is the document that serves as written testimony of the status, qualifications, and privileges of the student who has officially graduated from Singapore Management University (SMU). It displays the name of the graduate, the degree conferred, the date of conferral, and the signatures of the respective University officials.
The SMU degree certificate is a unique and important document; neither copies nor duplicates are available. Graduates should keep the original SMU degree certificate. It is not meant to be forwarded or given to others for whatever purposes. If a graduate needs any certified true copies of the degree certificate, he/she can bring the original together with the photocopy(s) to the Office of the Registrar, and we will be happy to assist.
However, if the original certificate has been lost or damaged, the graduate may order a replacement. No other reasons will be accepted for ordering a replacement.
If the original certificate is damaged due to improper storage or prolonged storage in the degree folder, there will be no waiver, and a full replacement fee will apply. We wish to remind you that the degree certificate should not be kept in the degree folder for more than a year. The degree folder is used for ceremonial presentation only.
Replacement Certificate Format
Please note that the replacement certificate will have the following format:
- The replacement certificate will follow the degree certificate format and signatories prevailing at the time of replacement.
- The following sentence will appear at the bottom of the replacement certificate: “This is a replacement certificate issued on __(date of printing)__” at the bottom of the conferment date.
- The name to be reflected in the replacement certificate must be in line with the SMU official graduation records – that is, the name as of the graduation date.
(Therefore, any name changes since graduation will not be used in the replacement certificate. If necessary, you should use the replacement certificate in conjunction with your Deed Poll.)
Supporting Documents Required
The following documents are required for submission when requesting a replacement certificate:
- Original Police report (must be in English) – if original certificate is irrecoverably lost, lost in transit, burnt or stolen
- Original certificate – if the original certificate is damaged
Cost
The cost of replacing your degree certificate is as follows:
- S$80.00 per replacement certificate
(Double degree graduates will have to pay S$160.00 if the original certificates of both degrees are lost or damaged)
Amount paid is non-refundable.
Ordering of Replacement Certificate
- Online
You may request for the replacement certificate through online submission here. Do read the instructions carefully before submitting your request.
Before submitting your online request, ensure that the following items are ready:
(i) SMU login/password
If you have forgotten your SMU login ID/password, please contact IT Help Centre at helpdesk@smu.edu.sg or via phone at (65) 6828 0123.
(ii) Visa/MasterCard for payment
(iii) Police report (must be in English)
If the original certificate is damaged and you are requesting a replacement certificate through an online service, you will need to bring the damaged certificate when collecting the replacement certificate. - In Person
You may bring the completed Replacement Certificate Request Form (in PDF format) and the supporting document, together with the payment receipt, to the Student Services Hub located at Basement Concourse under Li Ka Shing Library (opposite Dental@Uni). Opening hours are Monday to Friday, 10am to 5pm (closed from 1pm to 2:pm).
Payment can be made at the Student Services Hub itself.
Please note that only one replacement certificate is allowed per order form, except for double degree graduates.
Processing Time
Please allow, in general, 2 weeks after we receive your request for the replacement certificate to be ready for collection at the Registrar's Office. Payment must be received before your request can be processed.
We DO NOT accept requests for a replacement certificate by post, e-mail, fax or phone.
Please download Acrobat Reader if you do not have Acrobat Reader.
Collection & Enquiries
- Any correspondence related to your order will be sent to your SMU email account.
- A QR code will be issued via email once your document is ready for collection. Please present the QR code at the point of collection and bring your NRIC or passport for identification purposes.
- If you are unable to collect your document, you may authorise someone to collect on your behalf. You will need to complete the online authorisation form provided in the email at least 01 working day before the proxy comes to our office to collect the document. Please contact IT Help Centre at helpdesk@smu.edu.sg or call them at (65) 6828 0123 if you need to reset your SMU login password. The proxy must present his/her unique QR code and NRIC/FIN/Passport as proof of identity when collecting the documents.
- SMU reserves the right not to issue the document to the proxy if the graduate did not complete the online authorisation form in advance.
Collection & any queries on the replacement of certificate can be done at:
Office of Registrar
Singapore Management University
Administration Building
81 Victoria Street
Singapore 188065
Tel: (65) 6828 0100
Email: registrar@smu.edu.sg
Operating Hours
Monday to Friday: 8:30 am - 5.45 pm
(As the office will be closed during lunchtime, please email registrar@smu.edu.sg to make prior arrangements if you need to submit the order/collect the document during lunchtime)
Courier Arrangement for Overseas Address Only (Pick-Up Self-Service)
Students who cannot collect the replacement certificate personally (and do not have a proxy to collect on their behalf) may consider arranging their own courier, at their own cost and risk. Please note that the courier carries a risk of the document being lost/damaged while in transit.
Students who would like to have such a courier arrangement are to liaise with the courier service company to pick up the document from the Registrar’s Office during office hours (Mon to Fri between 8:30am-12noon and 1:30pm-5:45pm, excluding weekends and public holidays):
Office of the Registrar (Level 8)
Singapore Management University
81 Victoria Street, Administration Building
Singapore 188065
Once the necessary arrangements are made, kindly email a soft copy of the shipment label/dox to the Registrar’s Office at registrar@smu.edu.sg, as the print-out will need to be placed with the document when the courier service arrives to pick up the documents at the Registrar’s Office.
