SMU alumna Feng Huiying had never heard of the concept of "User Experience Design" (UX design) when she was studying business at SMU. Today, she is a senior user experience designer who has been in the industry for three years, working in a multinational technology consulting company, providing comprehensive and long-term user experience solutions for corporate clients. Huiying shared what user experience entails and how the core value of user experience is fundamentally human-centric.