The OpenCerts have been issued to all SMU graduates. Graduates can refer to their SMU email for the details.
The OpenCerts are digital documents built on a blockchain-based platform where each digital document will be assigned a unique cryptographic signature that is permanent and immutable. Any signs of tampering will show up when the document fails to match against the blockchain data, rendering the document unauthentic.
The OpenCerts are issued without charge on the first instance. If the graduates did not download the OpenCerts during the specific timeline or they have deleted/lost the OpenCerts, they may submit a request for the reissuance of their OpenCerts certificate and/or official transcript.
The charges and details for re-issuance are as follows:
Cost of Certified Digital Documents
- OpenCert Official Transcript: S$7* per transcript
- OpenCert Degree Certificate: S$9* per degree (S$18* for double degree)
*SMU reserves the right to change/adjust such charges in the future. Amount paid is non-refundable.
How to Request
- Online
You may place orders for re-issuance of OpenCert degree certificate and official transcript through online submission here. Do read the instructions carefully before submitting your request.
Before submitting online request, ensure that the following items are ready:
(i) SMU login/password
If you have forgotten your SMU login ID/password, please contact IT Help Centre at helpdesk@smu.edu.sg or via phone at +65-68280123.
(ii) Visa/MasterCard for payment
- In Person
You may bring the duly completed Digital Certificate Re-issuance Request Form (in PDF format) with the payment receipt attached to the Student Services Hub located at Basement Concourse under Li Ka Shing Library (opposite Dental@Uni). Opening hours are Mondays to Fridays, 10am to 5pm (closed from 1pm to 2.30pm).
Payment can be made at the Student Services Hub itself.
- Exchange students will need to email the completed Digital Document Re-issuance Request Form (for exchange students) (in PDF format) and Credit Card Payment Form to registrar@smu.edu.sg to request for re-issuance of the OpenCert transcript.
How to Retrieve
Please allow, in general, 3 working days after we receive your request to re-issue the OpenCert(s). Payment must be received before your request can be processed.
The document(s) will be made available 3 working days from the payment receipt date and for a period of ONE MONTH via the following download service:
Alumni website > Download Certified Digital Document (need SMU login)
(Please remember to turn off your browser’s pop-up blocker and also save the digital document(s) onto your computer immediately, as once it is opened, you would be deemed to have downloaded the digital document(s) requested for)
No notification to inform the document(s) availability or reminder on the document(s) expiry will be sent.
You can verify the authenticity of the OpenCerts by dragging and dropping the original OpenCert file at opencerts.io (Note: Best viewed using Google Chrome). The portal will then indicate if the uploaded document is authentic, and if it is originally issued by SMU.
Enquiries
Any enquiries on the OpenCert can be sent to:
Office of Registrar
Singapore Management University
Administration Building
81 Victoria Street
Singapore 188065
Tel: (65) 6828 0100
Email: digitalcert@smu.edu.sg
Office hours: Monday to Friday 8.30 am – 5.45 pm (closed on Saturdays, Sundays, and Public Holidays)