Request of Replacement Scroll
The degree scroll is the certificate serving as a written testimony of the status, qualification and privileges of the student who has officially graduated from Singapore Management University (SMU). It displays the name of the graduate, the degree conferred, the date of conferral and signatories from respective University officials.

The SMU degree scroll is a unique and important document; neither copies nor duplicates are available. Graduate should keep the original SMU degree scroll.  It is not meant to be forwarded or given to others for whatever purposes.  If a graduate need any certified true copies of the degree scroll, he/she can bring the original together with the photocopy(s) to Office of the Registrar and we will be happy to assist. 

However, if the original scroll has been lost or damaged, a graduate may order a replacement. No other reasons will be accepted for ordering of a replacement.

Replacement Scroll Format
Please note that replacement scroll will have following format:

• The replacement scroll will follow the degree scroll format and signatories prevailing at the time of replacement.
• The following sentence will appear at the bottom of the replacement scroll: “This is a replacement certificate issued on __(date of printing)__” at the bottom of conferment date.
• The name to be reflected in the replacement scroll must be in line with the SMU official graduation records – that is the name as of graduation date.
  (Therefore, any name changes since graduation will not be used in the replacement scroll. If necessary, you should use the replacement scroll in conjunction with your Deed Poll.)

Supporting Documents Required
The following documents are required for submission when requesting a replacement scroll:

• Original Police report  –  if original scroll is irrecoverably lost, lost in transit, burnt or stolen
• Original scroll   –  if original scroll is damaged

Cost and Payment Mode
The cost of replacing your degree scroll is as follows:

• S$80.00 per replacement scroll
  (Double degree graduates will have to pay S$160.00 if the original scrolls of both degrees are lost or damaged)

The following payment modes are available:

• By Cheque/Bank Draft
  Bank draft (overseas) / cheque (local) in Singapore dollars should be made payable to the “SMU”. You should indicate your name (as in your original degree scroll or official transcript) and student identification number on the reverse side of the cheque.
• By NETS or credit card (VISA/MasterCard)
  NETS or credit card payment may be made at the Student Services Hub located at Basement Concourse under Li Ka Shing Library (opposite Dental@Uni). Opening hours are Monday to Friday, 10am to 5pm.

Ordering of Replacement Scroll
You may place an order for replacement scroll in person or by proxy*. Please bring the completed Replacement Scroll Order Form (in PDFformat), with the payment receipt attached as well as supporting documents and payment to the Office of the Registrar during office hours (please avoid lunch time). Payment can be done at the Student Services Hub during the following hours: Monday to Friday (10.00am to 5.00pm).

Please note that only one replacement scroll is allowed per order form, except for double degree graduates.

Processing Time
Please allow, in general, 4 weeks after we receive your request for the replacement scroll to be ready for collection at Registrar Office. Payment must be received before your request can be processed.

If you are getting a proxy* to collect the replacement scroll on your behalf, please indicate your authorization and the Name and NRIC/Passport Number of the proxy* under the section “Special Instructions” of the order form.

We DO NOT accept requests for replacement scroll by post, e-mail, fax or phone.
Please download Acrobat Reader if you do not have Acrobat Reader.

Enquiries

Any queries on the replacement of scroll should be directed to:

Office of the Registrar 
Singapore Management University 
Administration Building
81 Victoria Street
Singapore 188065
Tel: (65) 6828 0100
Fax: (65) 6828 0998
Email: registrar@smu.edu.sg

Office Hrs: Monday-Friday 8:30am-5.45pm
(As the office will be closed during lunchtime, please email registrar@smu.edu.sg to make prior arrangement if you need to submit the order/collect the document during lunchtime.)

* Proxy who wishes to order or collect a replacement scroll at Registrar Office needs an authorization letter from the graduate. Proxy need to follow the procedures mentioned above for ordering a replacement scroll, for e.g. supporting documents and order form submission, payment, etc.